Shipping Policy for RapoRide
At RapoRide, we are committed to providing a seamless experience for all our customers, whether you're ordering food, sending a courier, or using our taxi or bike ride services. Please review the shipping policy below for more details about our services.
1. Delivery Timeframes
-
Food Delivery: Orders will typically be delivered within 30 to 60 minutes, depending on location and restaurant availability. You will be notified of your estimated delivery time at checkout.
-
Courier Delivery: Delivery times vary based on the distance and service chosen. Standard deliveries typically arrive within 1-3 business days, while express deliveries will arrive within 24 hours.
-
Taxi Service: Taxis are available immediately, and your estimated pickup time will be displayed on the app.
-
Bike Ride Service: Bike rides are available for immediate booking. Your ride will be confirmed instantly with an estimated time of arrival based on traffic and location.
2. Shipping Costs
-
Food Delivery: Delivery charges depend on your location, the size of your order, and restaurant policies. These will be displayed at checkout.
-
Courier Delivery: Shipping costs depend on the package size, weight, and destination. The final shipping cost will be calculated at checkout.
-
Taxi Service: Pricing for taxi rides is calculated based on distance and time taken for the ride. Fare details will be shown in the app prior to booking.
-
Bike Ride Service: Bike ride charges are based on distance and time. Pricing will be provided during the booking process.
3. Shipping Restrictions
-
Food Delivery: We currently deliver food to specific areas. Please check if your location is eligible for food delivery during checkout.
-
Courier Delivery: We deliver parcels to most locations within our service area. Certain restrictions may apply based on the size, weight, and contents of the package.
-
Taxi Service: Available within our operational zones. Please check the app for availability in your area.
-
Bike Ride Service: Bike rides are available within a designated service radius, which will be shown in the app.
4. Order Tracking
-
Food Delivery: You can track the status of your food delivery in real-time through the app, from preparation to arrival.
-
Courier Delivery: Tracking details will be provided once your courier is dispatched. You can track your package online using the provided tracking number.
-
Taxi Service: You can track your taxi in real-time through the app, including ETA updates.
-
Bike Ride Service: Track your bike ride live through the app for estimated arrival time and progress.
5. Order Modifications & Cancellations
-
Food Delivery: Orders can be modified or canceled within 5 minutes of placing the order. After this time, modifications or cancellations may not be possible.
-
Courier Delivery: Cancellations are allowed before the courier is dispatched. Once dispatched, the delivery cannot be canceled, but you may contact our support team for assistance.
-
Taxi Service: You may cancel your ride up to 5 minutes after booking without charge. After that, a cancellation fee may apply.
-
Bike Ride Service: Cancellations are free within 5 minutes of booking. After that, a cancellation fee may apply.
6. Customer Support
For any questions or issues related to deliveries, orders, or services, our customer support team is available 24/7. Contact us through the app or via our customer service hotline.